Important Information About Our Business
Financial Disclosure Statement — Sprout Financial Services
The Sprout Group NZ Ltd, trading as Sprout Financial, holds a Financial Advice Provider licence issued by the FMA to provide financial advice services.
Financial Services Provider Number: FSP1002564
Our Contact Details
- Phone: 021 338 066
- Email: mat@sproutfs.co.nz
- Website: www.sproutfs.co.nz
Nature and Scope of Financial Advice Services
Our Services
Sprout Financial provides advice on the following areas:
Insurance (Personal and Business)
- Life Insurance
- Trauma Insurance
- Total and Permanent Disability Insurance
- Income and Mortgage Repayment Protection
- Health / Medical Insurance
- Key Person Insurance
- Shareholder Protection Insurance
KiwiSaver
- Fund selection and strategy
- Risk profile guidance
- Contribution structure
- Retirement planning
Product Providers We May Recommend
Insurance Providers
- AIA
- Asteron Life
- Chubb Life (formerly Cigna)
- Fidelity Life
- Partners Life
- NIB (Health Insurance)
- PPS Mutual
KiwiSaver Providers
- Generate
- Booster
- NZ Funds
- Fisher Funds
Our Fees
In most cases, our advice is provided at no direct cost to you. Sprout receives commissions from product providers when you proceed with a recommendation.
If no commission is payable (e.g., for a product outside our provider panel), a one-off fee may be agreed upon in writing with you before work begins. This is typically $300 + GST per hour, capped at $3,000 + GST.
One-Off Fee for Early Cancellation
If your insurance policy is cancelled or materially changed within 24 months, the insurer may request that we repay our commission. In this case, Sprout may charge you a one-off fee, calculated at the hourly rate above and capped at the value of the repaid commission. You will be invoiced within 30 days to pay.
Commissions
Sprout may receive upfront and ongoing commissions from providers. This helps cover the cost of giving you advice and supporting you over time.
Insurance Commissions
| Insurance Provider | Upfront (%) | Ongoing (%) |
|---|---|---|
| AIA | 200% | 8% |
| Asteron Life | 200% | 5% |
| Chubb Life | 230% | 15% |
| Fidelity Life | 240% | 17% |
| Partners Life | 220% | 10% |
| NIB | 140% | 22% |
| PPS Mutual | 170% | 15% |
KiwiSaver Commissions
Sprout may receive a commission from the KiwiSaver providers listed, generally consisting of:
| KiwiSaver Provider | Upfront (%) | Ongoing (%) |
|---|---|---|
| Generate | 0% | 0.44% per annum |
| Booster | 0% | 0.50% per annum |
| Fisher Funds | 0% | 0.44% per annum |
| NZ Funds | 0% | 0.50% per annum |
Your adviser will confirm exact commission rates relevant to your KiwiSaver product before any product is put in place.
Conflicts of Interest
While we are paid by product providers when placing business, we always prioritise your needs. We manage any potential conflicts by:
- Following a 6-step client-first advice process
- Disclosing commissions and any incentives
- Comparing new and existing cover to show value
- Reviewing our advice process internally and externally
- Maintaining registers of conflicts and adviser incentives
- Providing transparent written advice that aligns with your goals
Our Duties and Obligations to You
Under the Financial Markets Conduct Act, our advisers are legally obligated to:
- Meet standards of competence, knowledge and skill
- Prioritise your interests
- Act with care, diligence, and skill
- Follow ethical standards and treat you fairly
Our Complaints Process
If you have a concern about your adviser or the service received, please contact:
- Complaints Contact: Brittany Te Patu
- Mobile: 021 074 5426
- Email: brittany@sproutfs.co.nz
- Subject Line: “Complaint — Your Name”
We'll acknowledge your complaint within 24 hours and aim to resolve it within 7 working days. All complaints are recorded and treated seriously.
Our External Complaints Resolution Scheme
If we're unable to resolve your complaint, you can contact our free, independent dispute resolution scheme:
- Financial Services Complaints Ltd (FSCL)
- Address: PO Box 5967, Wellington 6140
- Phone: 0800 347 257
- Email: complaints@fscl.org.nz
- Website: www.fscl.org.nz
Disclaimer
This information is accurate and has been fact-checked as of August 2025. It may be updated from time to time in line with our regulatory obligations and any changes to the Privacy Act 2020 or Financial Markets Conduct Act 2013. Sprout Financial reserves the right to make changes without prior notice to ensure compliance and relevance. For the latest version, please refer to our website at www.sproutfs.co.nz or request a current copy at any time.